Looking back, the emergence of business service management (BSM) seems inevitable. There remains much work to be done, but this action is an important step forward, and the Congress and the President are to be commended for their courageous action on behalf of gay and lesbian service members, their families, and the nation as a whole.
The goal is to clearly differentiate business SOA from technical SOA and help move the debate on from the current technology centric debate towards one that is about changing how IT works to make it focused more on business solutions than technical implementations.
These confidential services help your employees through counseling and guidance, medical or psychological evaluation and/or treatment, training in personal and social skills, job-site modifications, or accommodations and referrals to other service providers.
Documenting the value that an IT department provides to the business often involves an audit of IT infrastructure processes, the creation or updating of an IT service catalog and/or the provisioning of an employee self-service portal to improve communication.
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